Track your order
Looking to track your order?
After your package has shipped, we'll send you a shipping confirmation email with your tracking number. Use that number to check the latest delivery progress.
1
Find Your Tracking Number
Check the shipping confirmation email we sent after your package left our facility.
2
Visit the Tracking Website
Click the button below to open 17TRACK, our recommended shipment tracking service.
3
Enter Your Tracking Number
Paste your tracking number into the tracking box to see the most recent shipping and delivery updates.
Please use your tracking number, not your order number. Tracking details may take approximately 1–3 business days to appear after your package has been shipped.
Tracking FAQ
Quick answers to common questions about order processing, shipping and delivery.
Can I change or cancel my order?
Please contact our customer support team as soon as possible. Because many of our products are made to order, changes or cancellations can normally only be made before production has begun. We recommend contacting us within 3 hours after placing your order.
When will my order be shipped?
Standard orders are generally prepared within 3–5 business days. Personalized or custom-made products may require approximately 5–7 business days before shipment. Once your package ships, you will receive an email containing your tracking information.
How long does delivery take?
Shipping time depends on your destination, shipping method and local carrier. Once your package is in transit, please use the tracking button above for the most up-to-date delivery information.
Why hasn't my tracking information updated?
Tracking information may take 1–3 business days to become active after shipment. In some cases, packages travel between carrier facilities without receiving a new scan, so the status may remain unchanged for a short period.
My tracking says delivered, but I can't find my package.
First, check around your mailbox, front door, garage or other possible delivery locations. We also recommend asking household members or neighbors and contacting the local carrier. If you still cannot locate the package, please contact our support team for assistance.
I haven't received a tracking number yet. What should I do?
Tracking information is sent after your order has been processed and shipped. Please check your inbox and spam or junk folder first. If your order has passed the normal processing time and you still haven't received tracking information, please contact support@vicustory.com .